Customer Care

At Arc we take pride in providing our customers a great experience.  Our skilled & friendly Customer Care team are here to assist you with any enquiry. 

  • Warranty

    All Arc products come with a 2 year manufacturers warranty giving you peace of mind when you make your purchase.

    Warranty Enquiry

  • Spare Parts

    Arc have a comprehensive spare parts division.

    Please fill out an enquiry form or call 1800 444 357

    Spare Parts Enquiry


    Search here for a user or installation manual

    User Manual

  • Troubleshooting

    Many issues can be resolved through troubleshooting tips. 

    Please take some time to look through our questions and answers to see if there is a simple answer for you.

    Click here for Troubleshooting Tips