Customer Care

At Arc we take pride in providing our customers a great experience.  Our skilled & friendly Customer Care team are here to assist you with any enquiry. 

  • Warranty

    All Arc products come with a 2 year manufacturers warranty giving you peace of mind when you make your purchase.

    Warranty Enquiry

  • Spare Parts Shop

    Arc Spare Parts Shop offers a comprehensive range of original spare parts and accessories providing the perfect solutions to enhance your appliances and keep them working at their best for longer. Browse our full range at our online Spare Parts Shop and get it delivered right to your door!


    If you can't find the part you are looking for contact us on 1800 444 357

    Buy Online


    Search here for a user or installation manual

    User Manual

  • Troubleshooting

    Many issues can be resolved through troubleshooting tips. 

    Please take some time to look through our questions and answers to see if there is a simple answer for you.

    Click here for Troubleshooting Tips